Let our Technical Services team take the burden off your IT staff. We provide several levels of hardware and software management services to meet your district’s needs.
Reduce operational costs and ensure optimal system performance with our Cloud Hosting service. Our Hosting Solutions Team manages all Synergy software – including the server OS – in the district’s test, training, and production environments. This service includes upgrades, fixes, monitoring, support, and patching, as well as remote backup and disaster recovery to ensure data integrity and security in the event of a hardware failure or disaster. Your data is stored in geo-redundant data centers for added security. With a track record of 99.99% uptime, Cloud Hosting is a good fit for districts that cannot provide 24/7/365 support or that want to offload server management activities to focus on core competencies.
For small to medium districts without back-end access needs.With the Synergy Cloud Hosting option, the district’s data is securely hosted in an environment that optimizes resource utilization in the remote data center, minimizing costs while providing the same levels of security as higher-tier options. Districts will receive advanced notification of impending Synergy software updates, as well as expected timetables for deployment.
For medium-size to large districts.Synergy Premium Plus Cloud Hosting is Edupoint’s highest level of hosting, providing dedicated web, process and database servers to offer the most performant option for larger districts. With a dedicated SQL Database Server, Synergy Premium Plus Cloud Hosting also allows districts to directly access their Synergy database—using a Point-to-Point VPN connection—to allow for direct data manipulation and extraction. Synergy Premium Plus Cloud Hosting districts can establish their own release management schedule and choose to purchase additional environments for testing, quality assurance or other district-identified uses. This level of hosting allows districts to choose different levels of High Availability (HA) and Business Continuity (Disaster Recovery or DR). Optional work servers can be purchased to run SQL Server Reporting Services and SQL Server Integration Services.
For medium-size districts.Synergy Premium Cloud Hosting shares some technology resources with other districts to help defray the overall cost of hosting. Synergy Premium Cloud districts share load balancers, web servers, and SQL instances, but have dedicated process servers which allows them to choose their own Synergy release schedule. In addition to the Production and Training environments included in all hosting platforms, Premium Cloud districts can choose to purchase optional environments for testing, quality assurance or other district-identified environments. If desired, direct access to the Synergy database using a point-to-point VPN connection can be purchased to allow for direct data manipulation and extraction. Optional work servers can be purchased to run SQL Server Reporting Services and SQL Server Integration Services.
For regional and county-level service agencies hosting member districts in the Edupoint Cloud.The Service Agency will be provided with a VPN connection that will allow access to all hosted member district databases for direct data manipulation and extraction. Service Agencies will be provided with a test environment in order to review Edupoint Releases before deployment to their member districts. Once the Service Agency approves the new Edupoint release then all member districts will be updated during a scheduled maintenance window. This level of hosting allows consortiums to choose different levels of High Availability (HA) and Business Continuity (Disaster Recovery or DR).
An industry leader, AWS provides a highly reliable, scalable, low-cost infrastructure platform that powers hundreds of thousands of businesses in 190 countries around the world. Edupoint Cloud Hosting facilities are staffed 24/7/365 with certified systems administrators and network engineers, with a 99.99% uptime SLA.
As the cybersecurity threat landscape worsens, I sleep a little better at night knowing that Edupoint is watching our systems and responding quickly and appropriately when they see something that needs attention.
With our Release Management service, Edupoint remotely performs Synergy application updates based on agreed-upon schedules and ensures that Synergy is working properly in test, training, and production environments. Release Management reduces the need for internal software support and lowers costs associated with training and total cost of ownership. Districts with Release Management continue to maintain their own hardware and operating systems.
Need Synergy expertise? Edupoint offers Systems Engineering Consulting Services to help you get things done faster with less demand on your IT staff. These services are performed by our Engineering Services Team which has extensive experience supporting, designing, and implementing K-12 education software solutions.
Save your district time, eliminate redundant or outdated processes, and optimize your operations. Our product experts work closely with you to understand your district’s current objectives, review your current processes, and provide you with recommendations for maximizing the value of your Synergy implementation. Recommendations may include additional training, product customizations or engineering services.
Thoroughly assess your hardware configuration and server farm maintenance process, receive recommendations, and implement recommended changes to ensure continued enterprise-level system performance.
Determine the best approach for integrating Synergy with your Network Directory Services and receive assistance with user filtering, testing, and production integration.
Assess server configuration and recovery goals, get recommendations for ensuring that your system is aligned with your goals, and receive assistance implementing approved recommendations.
Assess configuration of load balancer and get recommendations for aligning with Edupoint best practices.
Based on the size of your district, we will provide a detailed design for the hardware and software needed for an initial Synergy installation or a system redesign.
Assess server performance, configuration, reliability, and recoverability, get recommendations for aligning with best practices, and receive assistance making approved changes.
Receive monthly monitoring, optimization, updating, and backup and restore of databases. These services must be preceded by either a Systems Review or SQL Server Review so that the environment is in a known good state. This is a monthly service with an annual contract.
Test disaster recovery processes and systems to ensure they meet your desired Recovery Point and Recovery Time objectives. Any issues will be documented and recommended changes will be made to correct the problems.
Ensure that operating systems and database management systems are up to date, manage table sizes, check for system errors, and verify Synergy patching process.